We value your privacy and are committed to safeguarding your personal data. This Privacy and Data Protection Policy outlines how we collect, use, disclose, and protect your information when you visit our website, interact with its features (e.g., dashboards, feedback forms), or use our services.
By continuing to use our website, you agree to the terms of this policy.
1. Types of Information We Collect
Contact Information: Name, email address, and message content submitted via the “Contact Us” form.
Feedback Data: Comments or input submitted through the in-app Feedback Form (for registered users).
IP Address:
Logged with consent for website visitors (via cookies)
Automatically recorded for registered users upon accepting our Terms and Conditions
Authentication Logs: Collected by Auth0, including login and activity records.
Technical Information: Browser type, device, operating system, time zone, and referring URLs.
Direct User Input: When you contact us or submit feedback via forms.
Cookies and Analytics Tools: With user consent, for session and analytics purposes.
Authentication and Login Systems: When you log in to access dashboards via Auth0.
Dashboard Usage: Through interactions with embedded Tableau visualizations.
3. Cookies and JWT Tokens
We use cookies and JWT tokens to ensure secure functionality and enhance user experience.
Types of Cookies Used:
Essential Cookies (e.g., JWT Tokens): Used for authentication, session control, and secure dashboard access.
Session Cookies: Manage login states and navigation.
Analytics Cookies (with consent): Collect anonymized performance and usage data.
JWT Tokens:
Secure authentication and access control
Preventing unauthorized access to dashboards
Storing limited metadata (e.g., last login time) for security purposes
These tokens do not track users beyond authentication.
4. How Your Information Is Used
Authenticating and securing user access
Operating and improving embedded dashboards
Responding to inquiries via the “Contact Us” form
Processing feedback for service improvement
Monitoring security, system performance, and usage trends
Meeting legal and regulatory requirements
5. Feedback Form Submission
Registered users may submit feedback via the in-app form. We collect:
Feedback content (comments, suggestions, etc.)
Submission metadata (e.g., user ID, timestamp)
Related technical information
This information is used to:
Improve our website, services, and user experience
Address bugs, feature requests, or support issues
Analyze user satisfaction and service quality
6. System and Application Logs
Our systems include web applications, dashboards, chat interfaces, and server-side services that may log technical and user activity. These logs may contain:
IP addresses, session IDs, and user agent data
Input submitted via forms or chatbots
Timestamps and diagnostic error messages
Logs are generated and stored on our internal infrastructure. We use them strictly for:
Platform security
Troubleshooting and bug fixing
Performance monitoring
Internal auditing
They are not used for advertising or profiling. Logs are stored securely and retained only as operationally necessary.
7. Use of Third-Party Services
We utilize third-party service providers to support platform functionality:
Auth0 – For user authentication and session security
Tableau – For dashboard rendering and interactive data visualization
Web Hosting & Analytics Providers – For infrastructure, traffic monitoring, and performance optimization
All providers are contractually obligated to protect your data and comply with applicable laws.
8. Data Retention Policy
Personal data is retained only as long as necessary to fulfill:
The original purpose of collection
Legal and regulatory obligations
Internal operational and audit needs
This includes logs, form submissions, access data, and metadata.
9. Data Security Measures
We employ multiple safeguards to protect your information, including:
TLS/HTTPS encryption
Role-based access controls
Secure authentication protocols
Continuous system monitoring
While we strive for the highest standards, no method of transmission over the internet is completely secure.
10. International Data Transfers
Your personal data may be stored or processed in countries outside your jurisdiction. When applicable, we implement appropriate safeguards in compliance with international data protection regulations.
11. Policy Updates
We may revise this policy periodically. Updates will be reflected by the “Last Updated” date above. Continued use of our services implies acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or would like to submit a data access request, please contact: